Privacy Policy

Updated on 05/05/2025

Luna Bay Boutique ("we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used and disclosed by Luna Bay Boutique.

This Privacy Policy applies to our website and its associated subdomains (collectively, our "Service") and our Luna Bay Boutique application. By accessing or using our service, you signify that you have read, understand and agree to the collection, storage, use and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and key terms Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analysis and store information about you, such as your preferred language or login details. Company: Where this policy refers to "the company", "we", "us" or "our", it refers to Luna Bay Boutique, registered in Belgium, which is responsible for your information under this privacy policy. Country: The country where Luna Bay Boutique or the owners/founders of Luna Bay Boutique are based, in this case, Australia. Client: Refers to the business, organisation or individual who registers to use the Luna Bay Boutique service to manage relationships with your consumers or service users. Device: Any device connected to the Internet, such a phone, tablet, computer or any other device that can be used to visit Luna Bay Boutique and use the Services. IP Address: Each device connected to the internet is assigned a number known as an IP (Internet Protocol) address. These numbers are generally allocated in geographical blocks. An IP address can often be used to identify the location from which a device connects to the Internet. Staff: Refers to people who are employed by Luna Bay Boutique or who are contracted to provide a service on behalf of one of the parties. Personal Data: Any information which, directly, indirectly or in combination with other information - including a personal identification number - allows identification or identifiability of a natural person. Service: Refers to the service provided by Luna Bay Boutique as described in the related terms (if available) and on this platform. Third Party Service: Refers to advertisers, competition sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may be of interest to you. Website: The Luna Bay Boutique website, accessible via the following URL: https://Luna Bay Boutique.fr/ You: A person or entity that is registered with Luna Bay Boutique to use the Services.

What information do we collect? We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, complete a survey or fill in a form. This information may include

● Name / User name

● Telephone numbers

● E-mail addresses

● Postal addresses

● Billing addresses

How do we use the information we collect? The information we collect from you may be used in one of the following ways:

● To personalise your experience (your information helps us to better respond to your individual needs).

● To improve our website (we continually strive improve our website offerings based on the information and feedback we receive from you).

● Improve customer service (your information helps us to respond more effectively to your customer service requests and support needs).

● To process transactions.

● To administer a competition, promotion, survey or other site function.

● Send periodic e-mails.

When does Luna Bay Boutique use end-user information from third parties? Luna Bay Boutique collects end-user data necessary to provide better services to our customers. End users may voluntarily provide us with information that they have made available on social media sites. If you provide us with such information, we may collect publicly available information from the social media sites you have indicated. You can control the amount of information about you that social media sites make publicly available by visiting those sites and changing your privacy settings.

When does Luna Bay Boutique use customer information from third parties? We receive certain information from third parties when you contact us. For example, when you provide us with your email address to express your interest in becoming a Luna Bay Boutique customer, we receive information from a third party that provides automated fraud detection services to Luna Bay Boutique. We also occasionally collect publicly available information from social media sites. You can control the amount of information about you that is made public on social media sites by visiting those sites and changing your privacy settings.

Do we share the information we collect with third parties? We may share the information we collect, whether personal or non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may be of interest to you. We may also share it with our current and future affiliates and business partners and, if we are involved in a merger, sale of assets or other business reorganisation, we may also share or transfer your personal and non-personal information to our successors.

We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintenance of our servers and the Website, database storage and management, email management, storage marketing, credit card processing, customer service and fulfillment of orders for products and services that you may purchase through the Website. We may share your personal information, and possibly some non-personal information, with these third parties to enable them to provide these services to us and to you.

We may share parts of our log file data, including IP addresses, for analysis with third parties such as web analytics partners, application developers and advertising networks. If your IP address is shared, it may be used to estimate general location and other technical data such as connection speed, whether you visited the website from a shared location and the type of device used to visit the website. They may aggregate information about our advertising and what you see on the website and then provide audits, research and reports for us and our advertisers.

We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, deem necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical or actionable activity, or to comply with court orders, applicable laws, rules and regulations.

Where and when is information collected from customers and end users? Luna Bay Boutique collects personal information from you. We may also receive personal information about you from third parties, as described above.

How do we use your e-mail address? By submitting your e-mail address to this website, you agree to receive e-mails from us. You can unsubscribe from any of these mailing lists at any time by clicking on the opt-out link or other unsubscribe option in the relevant email. We only send emails to people who have authorised us to contact them, either directly or through a third party. We do not send unsolicited commercial e-mails, because we hate spam as much as you do. By providing us with your email address, you also agree to us using it to target customers on sites such as Facebook, where we display personalised advertisements to specific people who have opted in to receive communications from us. The email addresses provided solely through the order processing page will be used for the sole purpose of sending you information and updates about your order. However, if you have provided us with the same e-mail address by any other method, we may use it for any of the purposes set out in this policy. Please note: if you wish to unsubscribe from receiving emails at any time, you will find detailed unsubscribe instructions at the bottom of each email.

How long do we keep your information? We only keep your information for as long as we need it to provide Luna Bay Boutique to you and to fulfil the purposes described in this policy. The same applies to anyone with whom we share your information and who provides services on our behalf. When we no longer need use your information and it is not required by law to be retained, we will delete it from our systems or de-identify it so that we cannot identify you.

How do we protect your information? We implement a range of security measures to keep your personal information safe when you place an order or enter, submit or access your personal information. We offer the use of a secure server. All sensitive/credit information provided is transmitted via Secure Socket Layer (SSL) technology and then encrypted into the database of our payment gateway providers, to be accessible only to authorised persons with special access rights to these systems and who are required to maintain the confidentiality of this information. After a transaction, your private information (credit cards, social security numbers, financial data, etc.) will be stored in a secure environment. However, we cannot guarantee the absolute security of the information you transmit to Luna Bay Boutique, nor can we guarantee that your information on the service cannot be consulted, disclosed, modified or destroyed as a result of a violation of one of our physical, technical or managerial protection measures.

Can my information be transferred other countries? Luna Bay Boutique is incorporated in Australia. Information collected via our website, direct interactions with you or through the use of our support services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be accessed and hosted anywhere in the world, including countries where there are no laws of general application governing use and transfer of such data. To the fullest extent permitted by applicable law, by using any of the above, you voluntarily consent to the cross-border transfer and hosting of such information.

Is the information collected via the Luna Bay Boutique service secure? We take precautions to protect the security of your information. We have physical, electronic and managerial procedures in place to help safeguard, prevent unauthorised access, maintain data security and correctly use your information. However, neither people nor security systems are infallible, including encryption systems. In addition, people can commit intentional offences, make mistakes or fail to comply with policies. Consequently, although we make reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes an obligation to protect your personal information, you agree that willful misconduct will be the standard used to measure our compliance with that obligation.

Can I update or correct my information? Your rights to request updates or corrections to information collected by Luna Bay Boutique depend on your relationship with Luna Bay Boutique. Employees may update or correct their information in accordance with the company's internal employment policies. Customers have the right to request restrictions on certain uses and disclosures of personally identifiable information as follows. You may contact us to (1) update or correct your personally identifiable information, (2) change your preferences regarding communications and other information you receive from us, or (3) delete personally identifiable information maintained about you in our systems (subject to the next paragraph), by canceling your account. These updates, corrections, modifications and deletions will not affect other information we maintain or information we have provided to third parties under this Privacy Policy prior to the update, correction, modification or deletion. To protect your privacy and security, we may take reasonable steps (such as requiring a unique password) to verify your identity before granting you access to your profile or making corrections. You are responsible for maintaining the confidentiality of your unique password and account information at all times.

You should be aware that it is not technologically possible to delete from our system all records of the information you have provided to us. The need to back up our systems to protect information against accidental loss means that a copy of your information may exist in a non-erasable form that will be difficult, if not impossible, for us to retrieve. Upon receipt of your request, all personal information stored in the databases we actively use and in other readily retrievable media will be updated, corrected, amended or deleted, as appropriate, as soon as reasonably and technically possible.

If you are an end user and wish to update, delete or receive the information we hold about you, you can do so by contacting the organisation of which you are a customer.

Personal If you are a Luna Bay Boutique employee or applicant, we collect the information you voluntarily provide to us. We use the information collected for human resources purposes to manage employee benefits and to select candidates.

You may contact us to (1) update or correct your information, (2) change your preferences regarding communications and other information you receive from us, or (3) receive a statement of the information we hold about you. These updates, corrections, modifications and deletions will not affect other information we maintain or information provided to third parties under this Privacy Policy prior to the update, correction, modification or deletion.

Sale of Business We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Luna Bay Boutique or any of its Affiliates (as defined herein), or the portion of Luna Bay Boutique or any of its affiliates to which the Service relates, or in the event that we cease operations or file or have filed against us a petition in bankruptcy, reorganization, or similar proceeding, provided that the third party agrees adhere to the terms of this Privacy Policy.

Affiliates We may disclose information (including personal information) about you to our affiliates. For the purposes of this Privacy Policy, an "affiliate" is any person or entity that directly or indirectly controls, is controlled by, or is under common control with Luna Bay Boutique, whether by ownership or otherwise. Any information about you that we provide to our Affiliates will be treated by them in accordance with this Privacy Policy.

Governing Law This Privacy Policy is governed by the laws of Australia, without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of the courts for any action or dispute arising between the parties in connection with this Privacy Policy, except for persons who may have a right to bring claims under the Privacy Shield or the Swiss-U.S. framework.

The laws of Australia, excluding its conflict of laws rules, govern this agreement and your use of the Website. Your use of the Website may also be subject to other local, regional, national or international laws.

By using Luna Bay Boutique or contacting us directly, you signify your acceptance of this privacy policy. If you do not agree to this privacy policy, you should not use our website or services. If you continue to use the website, engage directly with us or follow any changes to this Privacy Policy that do not materially affect the use or disclosure of your personal information, you signify your acceptance of those changes.

Your consent We have updated our privacy policy in order to provide you with full transparency on what is defined when you visit our site and on how it is used. By using our website, creating an account or making a purchase, you hereby consent to our privacy protection policy and accept its terms.

Links Other Websites This Privacy Policy applies only to the Services. The Services may contain links to other websites that are not operated or controlled by Luna Bay Boutique. We are not responsible for the content, accuracy or opinions expressed on such websites, and we do not investigate, monitor or review such websites accuracy or completeness. Please remember that when you use a link to transfer services to another website, our privacy policy is no longer in effect. Your browsing and interaction on any other website, including those linked to our platform, are subject to the rules and policies of that site. These third parties may use their cookies or other methods to collect information about you.

Advertising This website may contain third party advertisements and links to third party websites. Luna Bay Boutique makes no representation as to the accuracy or appropriateness of the information contained in such advertisements or sites and accepts no responsibility for the conduct or content of such advertisements and sites and offers made by third parties.

Advertising keeps Luna Bay Boutique and many of the websites and services you use free. We strive to ensure that advertising is safe, unobtrusive and as relevant as possible.

Third party advertisements and links other sites where goods or services are advertised do not constitute an endorsement or recommendation by Luna Bay Boutique of the third party sites, goods or services. Luna Bay Boutique accepts no responsibility for the content of any advertisements, any promises made or the quality/reliability of any products or services offered in any advertisements.

Advertising cookies These cookies collect information about your online activity on the website and other online services in order to make online advertising more relevant and effective for you. This is known as interest-based advertising. They also perform functions such as preventing the same advert from appearing again and again and ensuring that adverts are displayed correctly for advertisers. Without cookies, it is very difficult for an advertiser to reach its audience or to know how many ads have been displayed and how many clicks they have received.

Cookies Luna Bay Boutique uses "cookies" to identify the areas of our website that you have visited. A cookie is a small piece of data stored on your computer or mobile device by your web browser. We use cookies to improve the performance and functionality of our website, but their use is not essential. However, without these cookies, certain features such as videos may become unavailable or you will have to re-enter your login details each time you visit the website, as we will not be able to remember that you have previously logged on to . Most web browsers can be configured to disable the use of cookies. However, if you disable cookies, you may not be able to access the features of our website properly or at all. We never place any personally identifying information in cookies.

Blocking and deactivating cookies and similar technologies Wherever you are, you can also configure your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able make full use of all the website's features and services. You should also be aware that you may lose certain saved information (e.g. saved login data, site preferences) if you block cookies on your browser. Different browsers offer different controls. Deactivating a cookie or a category of cookies does not delete the cookie from your browser, unless this is done manually using your browser's function.

Children's privacy We collect information from children under 13 for the sole purpose of improving our services. If you are under 13, you may only use our website with the involvement of a parent or guardian.

Changes to our privacy policy We may make changes to our service and policies, and we may change this privacy policy to accurately reflect our service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before make any changes to this Privacy Policy and we will give you an opportunity to review the changes before they become effective. Then, if you continue to use the service, you will be bound by the updated privacy policy. If you do not wish to accept this or any updated Privacy Policy, you may delete your account.

Third Party Services We may display, include or make available third party content (including data, information, applications and other products and services) or provide links to third party websites or services ("Third Party Services").

You acknowledge and agree that Luna Bay Boutique is not responsible for the Third Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such services. Luna Bay Boutique does not assume and shall not have any liability to you or any other person or entity for any third party services. The Third Party Services and links thereto are provided solely for your convenience, and you access and use them entirely at your own risk and subject to the terms and conditions of such third parties.

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